Pomegranate Noir - Scent Surround Diffuser

Disappointing

I was so excited to receive this item online and was immediately drawn to the scent for the first two weeks. However, my excitement quickly turned to disappointment as the scent faded and the product started to change color. When I reached out to customer service, they casually brushed off my concerns, suggesting that I may have just gotten used to the scent. They recommended taking it to a store for inspection, but since there is no store near me, I'm left with a subpar product and a sour taste in my mouth. This experience has left me feeling hesitant about ever ordering from Jo Malone again

Very disappointed. Smell faded after one month.

I purchased this luxury Pomegranate Noir diffuser on 13 December 2023. Today January 21st 2024 I can barely smell it. Unacceptable. I will be contacting Jo Malone customer services. I will not purchase this again.

Extremely disappointed

I received this as a gift and saved it until I moved into my new house. The smell was divine for a couple of weeks and then faded away as the liquid turned brown. After a month there is very little scent unless you get right up close and even then, it is just a faint aroma. It is certainly not as I remember from previous diffusers when the delicious scent would intoxicate you each time you entered the room. Has the recipe changed?

Disappointed

I received this as a gift from a client and was excited to use over the Christmas - last years gift scented the whole room and was lovely to come home to. This year the scent is very weak and only really noticeable if you are stood right next to the diffuser! What's happened??

Disappointed

This was a gift from a client that I was excited to use over Christmas. It came with the matching candle - last year I also received this set and it was amazing, sadly this year the diffuser isn't filling the room with scent at all - you need to stand right next to it. Not sure if the liquid has discoloured or not... but it's not up to the usual standard.

Not impressed, save your money

This was shown on your website as a best seller and was originally out of stock, so I waited for it to come back before I could order it, I wish I hadn't bothered. You can only smell the fragrance when you get up close to it and I had read reviews how you can snell these diffusers as soon as you talk into a room, but not in my case. I thought by spending more on a diffuser it would be worth it but I feel like I've wasted my money.

Not the same anymore!!

I used to love this diffuser, even when i had my house renovation all the workmen were amazed by how it smells. I bought another and another item but for some reason there is no smell at all. The the colour changes to brown. I'm so disappointed.

Not worth it

The oil in the diffuser has started to turn an off putting brown shade after about 2 weeks. It also doesn't smell anymore despite rotating the reeds. This was absolutely not worth the money and very disappointing.

As good as ever

I love this aroma. I've had it in my living room for years and it doesn't disappoint. I can smell it when I come in the room and repeatedly smell waves of its luxurious scent. It's wonderful.

Something's changed, and not for the better

I've used this diffuser for years, and it's always had a great scent which fills the room for months, however, my latest one is so different to any I've had previously. The only similarity is that the liquid is lasting months. It no longer gives off any scent, unless you're stood right next to it, and for the first time ever, the liquid has turned a horrible brown. It's placed in the same place they always are, which isn't exposed to direct sunlight, and I've never experienced this with any previous diffusers, of this, or any other flavour (I have a different one in my bedroom which is nearly empty and the liquid in that is still clear). Something's definitely changed with the formula and not in a good way. I think it'll be a Neom diffuser next for me, and on the plus side, they're also cruelty free.

Delicious

Smells amazing. Lasts ages. This one was a Christmas gift so that's over 8 months! Really fragrances the whole room. Love it.

Excellent

Smells as strong as ever, the last one lasted nearly 12 months, and still smells whilst empty. I was reluctant to buy again, following a lot of negative reviews, however, I made the purchase anyway and I'm glad I did. Makes me wonder if some of the negative reviews were due to side effects of covid. Don't let them put you off.